Changelog.

This fixes the issue that occurred yesterday evening when the Crisp articles disappeared from the Dashboard and just showed a "Something went wrong" box. This was due to Crisp sunsetting the API we were using. We've now switched over to their knowledge base routes instead.

Livestream and video feed responses now include up to 10 upcoming scheduled changes per item, ordered by scheduled time. Each entry includes its run time and change details.

Adds a proper Gift card label for gift card purchases in User Insights. The label now shows in the purchase type column and the CSV export, translated into each dashboard language.

Livestream schedule changes now correctly handle UTC timestamps. Differences of less than one minute are no longer incorrectly treated as schedule changes. Changes involving null start or end times continue to be detected

Relay sessions and destinations now display relay status, including broadcasting, failing, connecting, and waiting states, along with relevant timing and broadcast history.

Updates User Insights so the user list stays visible while new results load after sorting, filtering or changing page, instead of going blank. The current rows are dimmed with a spinner until the new ones arrive, your scroll position is kept, and page buttons are paused until loading finishes.

Fixes a recent issue where the Dashboard could freeze after switching to a platform with no channels, or lose its channels after picking the platform already selected. Switching platforms now keeps the Dashboard responsive and the channel list intact.

Adds context to every text the AI translates, so it can tell a button from a label and choose the right word in each language. Texts that were never translated in the app are now picked up, and new texts must come with a short note for translators. Translations a person has edited are never overwritten when the AI translates again.

Redesigned the content picker in the cms, improved contrast and readability through the cms

Add a warning message on the subscription switching screen to let users know their trial will end when upgrading, if on a trial.

Fix an issue where upgrading from a trial subscription would cause a server error

Livestream scheduled changes now apply to linked replays and replay settings, including GEO restrictions. Livestream details can include pending scheduled-change summaries and flag changes that may need review after a start or end time update.

Added flagged chat-name moderation to the Livechat review queue. Moderators can approve names, request renaming, or ban users with temporary or permanent bans. Review banners show separate counts for flagged names and messages.

Added bulk editing from video and livestream lists, with quick actions and a guided flow to compose, review, and apply changes. More information will be found in product-updates channel in Slack

Video search has been adjusted since it sometimes showed the incorrect date

Chat names are now checked for availability before being saved or submitted. Clear refusal reasons are shown when a chat name cannot be used.

Improved error handling for banned-user operations when the LiveChat service is unavailable or returns a client error.

Adds sorting to checkbox questions in User Insights, such as marketing opt ins. Clicking the column header now puts everyone who said yes first or last, and the exported list follows the same order.

Fixes a recent issue where sorting User Insights by a single choice attribute such as Manufacturer or Country stayed slow every time the list was loaded. Repeat loads with these sorts now come back about as fast as sorting by email, and the order of the list is unchanged.

Adds a new multiview feature that can be used to view multiple livestreams simultaneously